Sanlam General Insurance has today launched Sanlam Road
Assistance, a comprehensive private motor insurance service geared towards
improving the experience of its motor insurance customers.
The service which is in line with the firm’s commitment to
offer solutions to customer needs will provide road assistance to all motor
private – comprehensive customers, including, on spot accident assessment, free
post-accident support, towing and an optional add on for courtesy car and taxi
service to complete the journey.
Speaking during the launch, Sanlam General Insurance CEO Ms
Caroline Laichena said the introduction of this service is in line with the company’s
efforts to continuously improve the experience of their customers through
innovation in keeping with the evolving needs of its consumers.
“As a company, we are passionate about our consumers who are
the core of how we do business. The Sanlam Road Assistance service is a clear
demonstration of our commitment to investing in the right tools and
technologies that provide critical insights about our customers’ needs,
enabling us to respond with the most relevant products and services,” said Ms.
Laichena.
On spot accident
On spot-accident support entails the dispatch of a Rapid
Response Personnel to the scene of the accident, whose role is to commence with
the scene assessment, directing local authorities to the scene, filling in the
digitized accident report form and securing statements from witnesses at the scene.
The personnel will also be responsible for documenting the
accident in the form of photos and in the event of two parties involved in an
accident, obtaining the relevant documents of individuals involved – driving
license, insurance policy, vehicle documents.
This also ensures that the digitized claims process will now
start at the scene of the accident, significantly shortening the claims process.
In the event towing services will be required, Sanlam will
dispatch a towing truck to the location of the accident. The services will also
be available in the case of a car breakdown to a garage of the customers’
choice.
The company will also provide taxi services, entailing the
dispatch of a taxi to the scene of accident to enable customers to proceed to
their destination while Sanlam personnel attend to the matter.
The service will see customers buy the enhanced courtesy car
benefit –where the replacement vehicle will be similar to their current
vehicle.
The service which is currently available in Nairobi and its
environs within a 100km by road is set to be available across major towns in
the country by March next year.
Meanwhile, Sanlam has also introduced a digital valuation
process for all comprehensive insurance covers, simplifying the vehicle
valuation process and saving the customer valuable time.
“At Sanlam, we believe in providing solutions that offer the
utmost convenience for our customers, enabling them live their best and most
productive lives. This is critical not only in improving the levels of customer
satisfaction but is also a key differentiator in the changing and competitive business
environment”, Ms. Laichena added.
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