NAIROBI, Kenya – Radisson Hotel Group has appointed Clinton Thom as General Manager of Radisson Blu Hotel Nairobi Upper Hill, reinforcing the group’s commitment to deepening its leadership capacity across East Africa’s key hospitality markets.
A seasoned hotelier, Thom brings more than 20 years of experience managing high-performing properties across South Africa.
He most recently served as General Manager at Radisson Collection Hotel, Waterfront Cape Town, where he led the brand’s successful repositioning from Radisson Blu and oversaw a partial refurbishment completed earlier this year.
During his six-year tenure, the Cape Town property achieved its highest-ever food and beverage revenues, ranked among the leaders in its competitive set for Revenue Generation Index (RGI), and recorded a Customer Quality Index (CQI) score above 100.
The hotel also remained fully operational throughout the COVID-19 pandemic without staff retrenchments — a rare feat in the global hospitality sector.
“We are delighted that, after an illustrious career with Radisson Hotel Group, Clinton continues to share his knowledge and passion with our colleagues at Radisson Blu Nairobi Upper Hill,” said Sandra Kneubuhler, Radisson Hotel Group’s Managing Director for Sub-Saharan Africa.
Radisson Blu is an upper upscale hotel brand that delivers meaningful and memorable experiences in stylish spaces.
What is Clinton Thom’s career background
Thom has previously served as General Manager at Park Inn by Radisson Newlands, Radisson Blu Le Vendome, and Three Cities Exceptional Hotels and Safari Lodges.
He began his career in operations and held key roles in revenue management, food and beverage, and the rooms division.
He now leads the 271-room Radisson Blu Hotel Nairobi Upper Hill, a prominent business and conferencing hotel in the Kenyan capital.
The property includes 14 meeting rooms, a 590-square-metre ballroom, and four food and beverage outlets, serving a clientele primarily focused on corporate travel and the MICE (Meetings, Incentives, Conferences, and Exhibitions) segment.
“I look forward to working closely with the team to drive operational excellence, enhance guest satisfaction, and contribute to Nairobi’s continued growth as a regional business hub,” Thom said.
News 9 Kenya knows that Radisson Hotel Group is an international hotel group, operating in EMEA and APAC with over 1,380 hotels in operation and under development in 95+ countries. The international hotel group is rapidly expanding with a plan to significantly grow the portfolio. The Group’s overarching brand promise is Every Moment Matters, with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, art’otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn and Suites by Radisson, and prizeotel, brought together under one commercial umbrella brand, Radisson Hotels.
A statement from the hotel, seen by News 9 Kenya, shows that Radisson Rewards is Radisson Hotel Group’s loyalty program, which delivers an elevated experience that makes every moment matter, counting more than 17 million members. As the most streamlined program in the sector, members enjoy exceptional advantages and can access their benefits from day one across a wide range of hotels in Europe, the Middle East, Africa, and Asia Pacific.
Which other services does Radisson Blu offer
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions, placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
“At Radisson Hotel Group, we care for people, communities and the planet and aim to be Net Zero by 2050 based on the approved near-term Science Based Targets. With unique solutions such as 100% carbon-neutral Radisson Meetings, we make sustainable hotel stays easy. To facilitate sustainable travel choices, all our hotels are becoming verified on Hotel Sustainability Basics,” the statement reads in part.
The high-end facility further maintains that the health and safety of guests and team members remain a top priority for Radisson Hotel Group.
“All properties across the Group’s portfolio are subject to health and safety requirements, ensuring we always care for our guests and team members,” the statement further reads.
Radisson Blu is part of the Radisson family of brands, which also includes Radisson Collection, art’otel Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn and Suites by Radisson, and prizeotel, brought together under one commercial umbrella brand, Radisson Hotels.
Thom’s appointment comes as Kenya’s hospitality sector continues its post-pandemic recovery, supported by the resurgence of business travel and international events. Nairobi remains a strategic base for multinational firms and global hotel brands seeking to scale in the East African market.
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