Safaricom PLC has announced a scheduled system upgrade for its M-PESA platform that will temporarily disrupt services early next week.
In a notice issued Friday, September 19, 2025, the telco said the upgrade is set for Monday, September 22, 2025, from 12:30 AM to 3:30 AM, during which all M-PESA services — including airtime purchases — will be unavailable.
The company said the exercise is part of its efforts to enhance service reliability and security for millions of customers across Kenya.
“For 18 years, M-PESA has continued to transform lives across Kenya, connecting our customers to opportunities every day. To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade,” the statement read in part.
Safaricom assured users that the timing of the upgrade was carefully planned to minimize inconvenience, taking place during off-peak hours when most transactions are low.
The telco apologized for any disruption the maintenance may cause and thanked customers for their continued support.
M-PESA, which serves over 30 million users in Kenya, remains a key driver of financial inclusion, enabling transactions ranging from person-to-person transfers to bill payments and business solutions.
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