Kenyans on Tuesday took to social media scolding AAR Insurance over what they term as fraudulent.
The discussion brewed following activist Boniface Mwangi’s post using the has tag AAR Insurance Facts.
Mwangi accused the company for conducting health insurance with the sole aim of making profits, rather that taking client health seriously.
“Conducting health insurance business for the sole aim of making profits is evil. They have people specifically hired to write contracts that are hard for ordinary folks like you and me to understand, so that they can try to evade paying when you make claim.” read part of Mwangi’s twits.
In response to this, @Duphinewachuka said, “It is possible, it happened to my uncle a month ago. They said they will cater for his surgery and he even got admitted with them as the insurance provider only to later go back on their word, leaving us with a medical bill of 260K.”
Some said it is so sad for the company to handle “people’s health as a PR matter”.
One twitter user @Mustafa_Y_Ali said, “This is a testimony of how unhealthy the health sector in Kenya has become. Many Kenyans especially Children are suffering and often dying silently.”
AAR Managing Director Nixon Shigoli on Monday released a statement responding to the client complaint on social media, which accused the company for failing to provide the cover he had signed for in the policy.
Mr. Shigoli said the company sympathize with the client and wish him quick recovery as they commit to fulfill their obligation as the policy rules.
“We communicated everything concerning the policy procedures in both verbal and written form, and we’ve kept in touch with the client in order to respond to his questions.” he said.
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